058 (1800 675 692 from a TTY handset) or contact them via their website tio.com.au Please note that you will need a complaint number issued by Optus, and the TIO will expect that you have attempted to resolve the complaint with Optus before lodging a TIO complaint. I want to lodge an offical complaint with Optus. Where complaints are escalated directly to us by mail or via email on the web, we aim to resolve complaints within 14 days of receipt. 03 numbers, introduced by Ofcom, are an ⦠This is totally unacceptable. Phone lines are open Monday to Friday 8am until 8pm and Saturday 9am until 1pm. Personalise your customer journey with a new range of digital technology services that will redefine your business. Ask your service provider for a complaint reference number. I have had to press buttons 19 times to finally wait for twenty minutes to talk to someone who has been able to resolve the issue in a few minutes. A company the size of Optus should not be able to charge for services if they cannot support them. Just the general optus contact email. If anyone is able to help my contact number ⦠If you have difficulty contacting them, call us on 1800 062 058 or email tio@tio.com.au and still no closer to giving me what I requested. Oh and to make matters worse tried to contact the provisioning team and no response. I have been forced to keep a diary. How do you contact OPTUS complaints? They list a phone number that is the most frustrating and ridiculous to use to try to actually talk to someone to resolve an issue or complaint. I tried ringing the direct number once again and finally, after more than 30 attempts, the call was answered and I got to speak to the Optus rep. Need to speak to us or want to pop something in the post? 10 business days later, 10 hours spent (wasted) with Optus, 10 interactions with Optus across IVRs, Live Chats and Store. They will contact me to resolve. Transform the way you service customers. Why does Optus make it so hard to contact them direct. We are closed on Sunday and Bank Holidays. We --my partner and I--have had no mobile service when at home for about a fortnight. Contact Ombudsman Services. To lodge a complaint with the TIO you can call 1800 062 058 (1800 675 692 from a TTY handset) or contact them via their website tio.com.au Please note that you will need a complaint number issued by Optus, and the TIO will expect that you have attempted to resolve the complaint with Optus before lodging a TIO complaint. Optus don't have a specific complaints email. We were first told there was a ⦠Ten minutes later had agreement that bill would be reduced by $50 a month for six months and I was free to break contract without penalty at any time. Optus aims to resolve complaints at first point of contact. 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