I will see how this pans out, but i will go through paypal if i cant not get anywhere with him. Yeah did that! That evaluation is based on the number of return requests for “item not received” or “item not as described.” The review period varies depending on the volume of sales. /r/Ebay Sold a pretty expensive item (a computer audio interface). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. In this video I go over the steps I took to win the eBay "Item not as described" scam from a SELLER PERSPECTIVE! It's my first post in this sub. I had already done so, but contacted them to ask if I could de-register and the new owner could register with full warranty etc. I'm kind of bummed. Sold a pretty expensive item (a computer audio interface). Lastly in order to receive support for the device, you have to register it with the manufacturer. For sellers with less than 400 listings in the previous three months, eBay will review a year's worth of transactions. eBay. I sent an item back as not described. /r/Ebay Sorry for the ramble. I got a small item off ebay (commercial seller buy now) and it’s arrived faulty. Currently a buyer can wait until the 30th day to claim 'item not as described'. Talk to the seller . They responded that was fine and I saved the email conversation with the very helpful support staff. Go to Category.. Coronavirus Support Boards; Coronavirus support and help; Coronavirus Travel Help & Info; Random Acts of Kindness and All things Positive! I actually hardly used it but I'm moving country and figured it would lighten my load to sell it. But I'm at an impasse. If it’s a counterfeit then yes you should ask for return or open a case. Help for sellers and buyers! You would be responsible for return shipping costs and would be required to use a shipping service that can be tracked online. I rang recently to challenge an item not as described case. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Inappropriate Content 12-03-2015 10:20 AM. Upon reinspection of the pictures, i can kind of tell that it's certainly the one i purchased and aftermarket, now that i have it in hand. While ebay will allow for partial refunds, it is up the the seller whether or not they will grant this to you. I am awaiting the seller to come back to me I said i didnt think a handling charge was very fair as the item is not as described, He will be taking £35 for the pleasure of me returning this unused item! All in all, frustrating experience so far. xxbluedragonxx 27. Ebay told the Observer that, as the buyer had declared the part “not as described”, he was due a refund. You're right. Recently sold a piece of camera equipment, listed as used but otherwise as new. Item Not As Described - Seller Refusing Return or Refund. If eBay agree the item wasn't as described, the seller refunds item cost, original postage cost and seller has to pay return postage costs for the item if they want it sent back. The unofficial eBay subreddit. Within 15 mins I received notfication that I had been sent a refund. Hi guys, I bought an item and it was not at all what shown in the picture. Join × New Post Advanced Search. Press question mark to learn the rest of the keyboard shortcuts. If the page doesn’t say it’s aftermarket, what did it say? Here are a few examples of when to report an item: It infringes on someone else's copyright; It's prohibited for sale on eBay; This isn't an exhaustive list – you'll find all the rules about what's allowed on the site in our listing policies. The seller has accepted return but has only provided a return address. I know it worked when I sent it, I even covered myself by shipping with insurance up to £500, which actually cost more than I charged him for the shipping, which I told him. Press J to jump to the feed. New comments cannot be posted and votes cannot be cast. New comments cannot be posted and votes cannot be cast. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. The eBay Money Back Guarantee is not a product warranty. it had a picture of the controller, but the important details were obscured, ill post a picture from the site in a minute, but the cable was bundled around the middle of the controller, obscuring details. Hi, I recently purchased a winter coat from eBay which was described as 'worn once, originally cost £99.' No postage label. Press J to jump to the feed. Any suggestions? Well it’s either genuine Microsoft, an unbranded replica, a 3rd party brand, or a counterfeit Microsoft controller? Press question mark to learn the rest of the keyboard shortcuts. I get it and it's aftermarket. eBay explicitly said that there is NO WAY they can change the reason selected on a return.. even if they clearly put the wrong one. Options. 1. 'Item not as described' What to do, what to do? Item descriptions must be in the primary language of the eBay site where the item is listed; Activity that doesn't follow eBay policy could result in a range of actions including for example: administratively ending or canceling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. I've started a topic about a week ago about a rare saturn game I sold on eBay. Go to Category.. Coronavirus Support Boards; Coronavirus support and help; Coronavirus Travel Help & Info; Random Acts of Kindness and All things Positive! I just hope that my first purchase I made yesterday doesn't fall into the "rip-off" category. The inexperienced seller thinks that because they said it works in the listing (which it does) that they are following eBay policies. You may be asked to return the item to the seller to be eligible for a refund. The game has 2 cds, with the first in an amazing state and fully working, and the second kinda ruined and not working. If you've sold on ebay long enough you've had this happen. If an eBay item is significantly not as described, you can report the problem in either the eBay Resolution Center or the PayPal Resolution Center . Will the buyer cover the costs to return it? Obviously PayPal are holding the funds. eBay Authenticity Guarantee items are considered 'final sale' when the seller doesn't offer returns or the return is outside the seller's stated return window, and the item is in new condition. Communicate with your trading partner to try to resolve the problem. If the description said "manufactured by microsoft", and if the controller was not an official Microsoft item, you have a case. Return shipping label credit for false “item not as described” claims. I offered a full refund. I received an item today that I purchased on eBay. A buyer insists the item was not as described in order to force a return. By using our Services or clicking I agree, you agree to our use of cookies. Most problems can be solved by direct communication between buyers and sellers. The unofficial eBay subreddit. The buyer bought the wrong thing and instead of saying changed their mind they put as item not described to avoid return postage. this one says its "manufactured by microsoft"). Nothing on this page says that this is an aftermarket controller. I would also reach out to the seller before I opened a case. I get it and it's aftermarket. They are eligible for a shipping label credit for false “item not as described” claims, and they can protect themselves by deducting up to 50% from refunds for decreased value on used or damaged returns. The buyer is claiming he is unable to register his device and get support with the manufacturer because I am the registered owner, which is simply not true and have the emails to back it up. Total price was about £400. I get it and it's aftermarket. Item not as described Aug 6, 2013 7:12:11 PM. It’s been a long time since I returned something but wasn’t return postage on the seller? I am a new buyer to Ebay, and I was not aware that if my item gets to me not as described that I will have to pay for return shipping; I guess that I've dealt with Amazon so long that I assumed a company would stand by a customer who is getting ripped off. By using our Services or clicking I agree, you agree to our use of cookies. I was wondering how I should handle this. Join × New Post Advanced Search. For returning an item not as described, the seller's responsible for both the return shipping cost and fully refunding you, including the original shipping cost. If you pay for the return shipping, the seller won't be obligated to reimburse you. Ask your seller to send you a prepaid return shipping label. eBay money back guarantee I think. Many sellers go through this with people who buy items and want more bang for the buck so they request partial refunds. I purchased an item off ebay that is not as described (the size is completely wrong). The seller may dispute your complaint of damage and may not believe it to be damaged. I purchased a jacket that was described as one size, and when I received it, it was a completely different size as clearly stated on the jacket's label. Ebay item not as described/faulty. Cookies help us deliver our Services. ( e,g, if the item was broken badly in the post, the seller may not want it back) On Monday delivery was tracked as delivered. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. Cookies help us deliver our Services. The item was faulty and a copy of the original but was described as genuine. Essential Money; Credit Cards; Stoozing: Free Cash from Credit Cards; Credit … A seller can send a brand new in the package item and a buyer can use it, make no complaint of any sort, decide they don't like it, damage it, and open a case. No partial refunds. eBay "item not as described" scam, what do I do now? Help for sellers and buyers! I'm already out of pocket. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. I wanted a first-party xbox 360 wired controller for pc gaming. The auction described the jacket as being made in Italy, but when I got the jacket, the label stated the jacket is made in China. Sellers are then left to submit 'proof' beyond that of the description and photos in the eBay listing. I've opened a case against a seller for an item being not as described. I described like that, and sold it. He received the item and immediately opened a dispute with PayPal claiming the interface doesn't work but would accept a 'partial refund' for the full amount (!???!!). Falsely claiming an item was not as described; Returning an item other than the original item received ; Using or damaging an item and then returning it; You can find more information about our returns policies by referring to our eBay Money Back Guarantee policy and our Condition of returned items policy. After perusing some listings i found one, read the description (it's blank except for the mandatory fill ins for item type and this one says its "manufactured by microsoft"). When I checked the refund it was from ebay themselves and CS have now told me it was a no fault refund. Help; Buying on eBay India. Any photos? Obviously I want to return the item. Eventually, eBay told me I would have to allow her to return it but she sent back a different bag that was not Dior. I want a first party controller but I realize that this could be my mistake as well, so my question is this: Can/Should i open a dispute, of item not-as-described? Nothing on this page says that this is an aftermarket controller. I contacted the seller and he ignored me for more than one week and then asked me if I had returned the item, which I didn´t. When the seller received it they escalated the case for ebay to make a decision. Nothing on this page says that this is an aftermarket controller. I bought a bundle of maternity clothes that she listed as BNWT, in fact only 2 items were and the rest were used. After perusing some listings i found one, read the description (it's blank except for the mandatory fill ins for item type and this one says its "manufactured by microsoft"). It covers purchases paid with PayPal and most other electronic payment methods. Turn on suggestions. If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history, and reach out to your seller. However, in the description she stated everything was immaculate and only worn once or twice. Tell him to return for a full refund. Return postage? If you don't receive an item you paid for, or you receive an item that's not as described in the listing, we're here to help with guidelines and tools for resolution, as well as PayPal buyer protection. If you see an item that shouldn't be listed on … Frequently asked questions about returns. This is certianly not a unique situation, but having bought and sold for over 15 years it is the first time it has happened to me. The buyer then tells me the 1st cd was scratched when it arrived and didn't work. Posted 12th Dec 2020. 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Votes can not be cast originally cost £99. - seller Refusing return or refund in the.... Would also reach out to the seller whether or not they will grant to! Seller Refusing return or refund I 'm moving country and figured it would lighten my load to it., an unbranded replica, a 3rd party brand, or a counterfeit yes. Covers purchases paid with paypal and most other electronic payment methods a copy the... Declared the part “ not as described I 'm moving country and figured it would my... Trading partner to try to resolve the problem mark to learn the rest of the keyboard shortcuts Guarantee not... Posted and votes can not be cast down your search results by suggesting possible matches as you type it I... Review a year 's worth of transactions CS have now told me it was not at all what shown the! Buyers and sellers will allow for partial refunds, I recently purchased an item today that I an. Opened a case in the listing the buyer then tells me the 1st cd was scratched when it and... Not described to avoid return postage return but has only provided a return to challenge an item and ’... Partner to try to resolve the problem I just hope that my purchase... Me it was from eBay themselves and CS have now told me it not... N'T work small item off eBay that is not a product warranty recently challenge... Return shipping costs and would be required to use a shipping service that can be solved direct. Me it was not as described in order to force a return I purchased on eBay otherwise as new problem! Press question mark to learn the rest of the original but was described 'worn... Return or open a case told the Observer that, as the buyer cover the costs return! Item is not as described Aug 6, 2013 7:12:11 PM for eBay to make a decision yes... They escalated the case for eBay to make a decision mind I bid high... Challenge an item off eBay that is not a product warranty, I bought an item eBay... Actually hardly used it but I will see how this pans out but! It they escalated the case for ebay item not as described reddit to make a decision notfication that I purchased item! It with the manufacturer in mind I bid quite high for them and won that...
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